Costa Rica Rental Car Terms & Conditions
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| Reservations Procedures |
All reservations should be sent directly to our reservation department via email or fax and acknowledge of receipt will be provided.
We will be pleased to process it accordingly to send you an answer as soon as possible within the next 24 hrs.Reservation should be sent directly to
Contact |
Email |
Phone |
Beberly Villalobos |
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(506) 2442-6178 ext:114 |
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Toll free number USA & CANADA |
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1-888-607 POAS(7627) |
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| All reservations should be come with |
- Client’s name
- Car Category
- Date, Place, pick up & Return time.
- If the pick up place is at the airport, please notify which International Airport (Juan Santa Maria or Liberia)
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| Rental Period |
- A rental day is 24hrs period from the time of pick up.
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| Driver´s License |
- All drivers must meet the locations minimum age requirements and have a current and valid driver’s license from country of residence.
- Must have a valid international driver’s license if it or origin is not in Roman alphabet.
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| Additional Drivers |
- Must present a current and valid driver license from country of residence. Additional fee of $5 per person per day will be charged.
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| AGE: |
- All drivers from 21 to 70 years old are eligible to rent a car.
- Minimum age may be subject to a young driver fee of $8 per person per day.(18-20 years)
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| Pick Up and Drop Off |
- Pick ups & Returns are allowed under business operating hours according to the offices area.
- Free airport shuttle pick up service from both International Airports ( Juan Santa Maria & Daniel Oduber’s Liberia Airport)
- Drop off fees may be applicable. Drop off fee depends on the place customers would like to return the car.
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| Rates: |
- Base rate does not include surcharges
- Base rate does not include taxes, if applicable.
- Extra day rate applies after 7 days of rental or after 3 hours of delaying return.
- Charges associated with the base rate are those which are applicable at time of booking and could be subject to change. Only those charges listed as mandatory are included in the total rate for the displayed rental.
- No refunds will be given for early drop-off.
- Certain conditional charges may apply to your rental. These charges are not included in the total price.
- Charges for optional services are not included. These services could be purchase at time of rental.
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| Payment Options |
- Renter must present a major credit card in their own name.
- Valid Credit Cards: American Express, Visa, Master Card, Diners Club and others.( Present it at time of rental)
- Debit cards are accepted.
- No cash rentals deposit allowed.
- Only cash rentals payment at the time of return.
- No refunds will be given for early drop off.
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| Deposits |
- Charge card hold is requested
- No cash rentals deposit allowed.
- Major credit card is required at the time of rental to take a security deposit.
- Deposit depends on the car type, rental period and insurance details; it requests a deposit of guarantee that starts from $950 up to $2500 depending on the chosen car reserved.
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| Geographic Restrictions: |
- Cars are not allowed to be taken outside the country
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| Additional Taxes: |
- Save up to 12 % percent airport fee charge. No airport taxes surcharges
- License plate fee of $0.99 per day would be applied on all rented vehicles.
- Car Wash fee of $8 would be applied once on all rented vehicles.
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| Fuel: |
- Rental vehicles are to be returned with the same amount of fuel provided at the time of rental.
- There will be a charge for returning the vehicles with less amount of fuel than provided to the customer at the beginning of rental unless the customer takes our prepaid gas options which are similar to local fuel options.
- Refueling prices may go from $43 up to $86 depending on the chosen vehicle and may be subject to changes without any notice according to the current price of fuel per litter in Costa Rica.
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| Coverages / Insurances: |
CDW: |
This insurance covers the rented vehicle as result of a collision; it requests a deposit of guarantee that starts from $950 up to $2500USD. The amount changes depending on the type of the chosen vehicle. You may decline CDW paying with Amex, Visa or Master Card. |
TPL / LDW: |
This insurance covers the damages to someone else’s property resulting from an accident for which you are fault; it covers vehicles, houses and other properties as result of damage caused by an authorized driver. It has a deductible of 20% and it would be calculated based on the damages caused. |
PAI: |
This insurance offers accidental medical assistance benefits as result of collision to everyone inside the vehicle up to $3000 per person at any hospital of the Costa Rican government health system and legal fees that this may cause. (Ambulances, doctors, nurses, lawyer’s expenses, tickets process etc.) |
Zero Deposit: |
This insurance removes customer from payment as a result of accident or damaged car, to apply this insurance customer has to purchase CDW and TPL as a condition of rental. Waives customer responsibility on damaged tires, wheels, hub caps, broken or damaged windshields, windows or radio caused by vandalism only.(Police report is required) |
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| Negligence Acts, any of the above insurances will not covers if customer: |
- Drives the vehicle across rivers, streams, beaches, lakes and not allowed places to get with the car.
- Drives under the influence of drugs and liquor.
- Leaving the keys in the ignition with the vehicle unattended.
- Falling asleep while driving, disrespecting traffic signals and officers or other negligent/irresponsible actions.
- If an event of accident, the person that it’s driving the car is neither unauthorized nor registered in the contract.
- If the car has been used for any race & competition or public transportation.
- If the car is taken out of the national territory/borders.
- If the client gets involved in to a car accident and doesn’t wait for the police and insurance company report (INS) to get done.
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| No show and cancellations |
- No refunds will be given for early drop off.
- Any changes or cancellations must be made at least 72 hours before scheduled pick up time to avoid penalties
- Cancellation Notice received 72 hours before scheduled pick up time – No charge.
- Cancellation Notice received 48-24 hours before scheduled pick up time or No show – One day charge or No show fee of $25.
- No shows will be deemed as cancellations and will be billed according to the above cancellation policy.
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| Optional Services / Miscellaneous |
- Rent a Cell
- GPS (Global Positioning system)
- Coolers
- Prepaid Gas
- Racks
- Baby Seats
- Additional Drivers
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| For more information please contact us |